At Alohi Skin & Body, our goal is to provide a relaxing environment where our talented professionals can provide the highest levels of service promoting the health and well-being of our clients. As every client is an individual and even individual skin conditions can change frequently, we tailor every treatment to an individual’s needs at their visit. Please acquaint yourself with our Spa Policies & Etiquette Guide as an introduction to your spa experience as this allows us to provide you with the highest standard of service. Scheduling an appointment signifies your acceptance of the following policies.
To ensure availability for your desired appointment time, we recommend scheduling appointments as far in advance as possible. To guarantee your reservation, a valid major credit card is required at the time of booking. A Gift Certificate may also be used to hold your appointment. We hold this information as part of our cancellation policies, outlined below, and only make the necessary charges to your account on the date of your scheduled service. As a courtesy to our clients, we attempt to remind them of appointments by phone/email/text 48 hours in advance. If you choose not to provide your contact information, you will not receive a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please notify the client concierge of any allergies, medical conditions, or sensitivities to aromas or ingredients when scheduling your appointment.
When you schedule an appointment with us, you are agreeing to the policies outlined in our Spa Policies & Etiquette Guide, including our cancellation policy. Services require a valid credit card or gift certificate to guarantee the reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, clients may choose their method of payment as outlined below.
For future appointments, we recommend scheduling your next service prior to leaving the spa.
Your spa treatment time is reserved for you. However, we understand that you may have to occasionally cancel an appointment with us. We value your business and request that you respect the spa’s scheduling policies as outlined here. As a courtesy to our clients and staff, it is company policy for all clients to give at least 24 hours notice of cancellation by email to alohi.skin.body@gmail.com. Any cancellations given with less than 24 hours advance notice are subject to the cancellation fee amounting to the full cost of the service, or $50 for consultations or new clients without a quotation. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
We recognize that the time of our clients and staff is valuable and have implemented this policy for this reason. This courtesy enables us to maintain greater availability of our time for you as well as others. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment at the same time. Additionally, our staff functions on an “on call” status and may have traveled to the spa specifically for your treatment. For these reasons, we are obligated to compensate our staff for their time as well as make up for lost revenue.
If unforeseen circumstances require Alohi Skin & Body to cancel or reschedule your appointment with less than 24 hours notice any cancellation fees will be waived.
Upon arrival at the waiting area, please check in online and your provider will be with you shortly. We kindly ask that you do not enter the treatment room unless advised to do so by your provider. Please complete the online consent forms prior to your scheduled appointment time. Our forms are available on the website for you to fill out at your leisure. We highly encourage these to be completed prior to your appointment and will allow time for our provider to respond to any questions you may have.
First Visit:
To achieve a peaceful state of mind prior to your treatment, please allow ample time to find metered street parking in the area. We kindly suggest inquiring at the time of booking for more instructions to handicap accessible stalls on site if needed. We encourage you to arrive at least 5 minutes prior to your scheduled appointment time to relax and have a moment to center your thoughts prior to your treatments.
Restroom key access is available in our waiting area, please feel free to take advantage of this prior to the appointment start time. Of course, beyond this check in policy, we would like to remind our guests that this waiting area is a quiet shared space. All personal calls should be done prior to your arrival.
Your punctuality is greatly appreciated so that we are able to dedicate the appropriate amount of time to your care. If you are late for a scheduled appointment, we will make every effort to accommodate your full appointment while avoiding delays of the scheduled appointments of other clients. Our company policy offers two options:
1) You may opt to shorten your treatment to within the remainder of your appointment time. We regret that late arrivals will not receive an extension of scheduled service times. Abbreviated treatments are charged at full value, so please plan accordingly.
2) You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge will be incurred. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available.
Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy, injuries, allergies, high blood pressure, sun/tanning exposure, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit. Please note that our facility is not completely wheelchair accessible.
Please leave all jewelry and valuable items at home. Personal belongings are the full responsibility of the client and should be kept within your possession at all times. Alohi Skin & Body, and its affiliates are not responsible for lost, misplaced, or damaged items.
Due to the cozy nature of our space, we are unable to accommodate group bookings at this time. However we may be able to make consecutive appointments for your convenience. Please contact our Client Concierge for multiple booking policies and availability.
To provide a tranquil environment for relaxation, we kindly ask you to turn off or silence your mobile phones and other electronic devices during each visit to the spa. We also request that all guests consider the volume level of their conversations to maintain a serene atmosphere.
For safety reasons, the maximum occupancy for each treatment room is 2 people. Anyone accompanying you to your services is welcome to wait in the reception waiting area.
For the health and safety of our clients and staff, smoking is not permitted in our facility. Due to the nature of our treatments and of our facility, pets are not allowed in the treatment rooms or relaxation area. Service animals necessary to accompany clients will be permitted. However, we respectfully request that this be disclosed at the time of booking so your provider may appropriately prepare the treatment room.
While we love children, our environment is not conducive to babies and children under the age of 12, so please make appropriate arrangements prior to your visit. For safety reasons, all those under 18 years of age are not permitted in the treatment rooms unless undergoing a treatment with written parental permission, and must be supervised by an accompanying adult at all times.
Clients arriving with children or pets will be rescheduled and charged the late rescheduling fee.
Although we make every effort to keep our website and spa menu updated with our most current information, please note that prices, services, and products are subject to change at any time without notice. We encourage all clients to inquire about pricing and available services when booking your appointment.
Our spa is limited to elective aesthetic treatments and thus we do not bill insurance. Payment for all individual treatments is due on the day of treatment unless other arrangements are discussed. All packages must be paid in full prior to the time of first treatment. All prices are subject to change without notice.
We do not accept personal checks.
For your convenience the following are accepted: Cash, Alohi Skin & Body Gift Certificates, Visa, Mastercard, Discover, American Express, Venmo, Apple Pay
Gift Certificates are available in any amount and may be used toward any service or product offered at Alohi Skin & Body (some restrictions may apply).
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift Certificates are not redeemable for cash. Gift Certificates expire 1 year after purchase. Please mention your gift certificate when making your appointment.
Gratuity for spa services are optional. Gratuities may be given to the aesthetician directly in the form of cash Venmo or Apple Pay. Credit cards are not accepted for gratuities.
Spa promotions and specials cannot be used in combination with any other offer, promotions, or third party gift certificates without the express written approval of the Director. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.
All services are final sale. We do not offer refunds on services rendered, even if you are disappointed with the result or outcome. We do not offer cash refunds on purchased products. Products may be returned for in-store credit within 14 days from the date of purchase with a receipt when there is a documented allergic reaction to the product. Defective products (eg, a broken cap) may be exchanged within 14 days of purchase for the same product only, with a receipt.
